Who do the most engaged employees and the least engaged employees talk to?

Who do the most engaged employees and the least engaged employees talk to?

According to Gallup, engaged employees spend the least time working alone. Instead they spend more time communicating with their manager. That’s great!

The least engaged employees spend the most time with their customers. Uh-oh. That’s not who you want to have talking to your customers. Emotions are contagious. Engaged customers lead to increased sales, increased revenue, increased stock prices – it’s the Gallup Path. Least engaged employees? They’re not helping with any of that.

If you were wondering how important engagement and the quality of managers were, here’s your answer. Want more of the juicy good stuff like increased profit and higher stock prices? It all leads back to engaged employees using their strengths every day, extensively guided by great managers.


(data from It’s the Manager book by Jim Clifton and Jim Harter) 

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